Wacom Product Support


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Repairs

Upon discovery of a defect in the product (does not include software) during the warranty period, you should notify Wacom Technical Support via telephone, email, or fax to obtain an RMA (Return Merchandise Authorization) number and instructions for shipping the product to a service location designated by Wacom.

You should send the product, shipping charges prepaid, to the designated service location, accompanied by the return authorization number, your name, address and telephone number, proof of purchase date, and a description of the defect. Wacom will pay for return shipping by United Parcel Service or by an equivalent service chosen by Wacom.

Wacom technical support can also assist with non-warranty repairs. Please contact us to ask.

360-896-9833, option 4

7:30 a.m. to 5 p.m. Mon. - Thurs. (Pacific Time)
8:30 a.m. to 5 p.m. Friday (Pacific Time)